Shipping Policy
FREE TRACKED SHIPPING ON EVERY ORDER
Shipping is free on all orders, with no minimum spend. Every parcel is tracked.
WHEN WILL MY ORDER SHIP?
Orders are prepared and dispatched within 1–2 business days (Monday to Friday). You will receive a shipping confirmation email with your tracking link as soon as your order leaves the warehouse.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery times after dispatch, in business days:
- United Kingdom: 5–12 business days
- United States: 7–15 business days
- Canada, Australia, New Zealand and the EU: 7–15 business days
- Rest of the world: 7–30 business days
These are estimates rather than guarantees. Customs checks, public holidays, weather and carrier delays can occasionally add time. If your tracking has not updated for a while, email us and we will chase it with the carrier for you.
WHERE DOES MY ORDER SHIP FROM?
Orders are dispatched from our fulfilment partners’ warehouses. If you order more than one item, they may occasionally arrive in separate parcels — each one is tracked.
HOW DO I TRACK MY ORDER?
Use the tracking link in your shipping confirmation email, or enter your order number and email address on our Track Your Order page. Tracking can take 24–48 hours to show its first scan after dispatch.
I ENTERED THE WRONG ADDRESS
Email contact@getshapechic.com straight away with your order number and the correct address. We can update it at any time before dispatch (usually within 24 hours of ordering). Once a parcel has been dispatched we cannot reroute it; if the carrier returns it to us, we will contact you and send it out again.
MY PARCEL IS LOST OR ARRIVED DAMAGED
If tracking shows your parcel as lost, or it arrives damaged, email us with your order number (and a photo if it is damaged). We will send a replacement free of charge or refund you in full — your choice.
RETURNS
Changed your mind or need a different size? Every order is covered by our 30-day money-back guarantee — see our Refund and Returns Policy.
STILL HAVE A QUESTION?
Email contact@getshapechic.com and we will reply within 24 hours.
Operated by: Flecom Limited
Country: Hong Kong SAR
Registered business address: Unit 1603, 16/F, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
Email: contact@getshapechic.com