Processing and Shipping:  We work closely with our suppliers and warehouses to package and ship your order as soon as possible.  This process typically takes about 2-5 business days, sometimes more depending on demand and available inventory.  

United States Orders:   7 – 15 business days delivery.

United Kingdom Orders:   5 – 12 business days delivery.

International Orders : 7-30 business days delivery.

If you need to cancel your order, immediately reach out to our shapechic customer team via contact@getshapechic.com

If your order is successfully canceled, we will simultaneously process your refund. Please allow up to several business days for the refund to complete through to your original method of payment.

Please understand once your order has been fulfilled and prepared for shipment by our suppliers, we are no longer able to cancel your order and provide a refund.

A 15% cancellation fee will be applied to orders canceled before processing to cover restocking fees and credit card charges.

If more than 12 hours have passed since order placement, we are unable to change the address of your delivery for security reasons.

Should you experience a failed delivery, the carrier will either: 

1.) Leave a calling card whereupon you can arrange final delivery directly with them; or 

2.) Return the package to us, where we will contact you to arrange re-delivery.