Refund and Returns Policy

For any return, exchange, refund or cancellation request, please send us an email at: contact@hishapechic.com or contact us through our contact page. 

RETURNS

Eligibility for Return:

• Products must be returned in new, unused condition and in their original packaging.
• The package must have been received within the last 30 days.
• Returns must be shipped back using a trackable mail service. We are not responsible for lost or missing packages.

Return Process:

1. Please provide us by email (contact@hishapechic.com) with the following:
   • A detailed reason for the return.
   • Pictures or a video of the product supporting your reason.
2. After reviewing the details, we will provide you with a warehouse address to return the order.
   • Note: Return shipping fees are the responsibility of the customer.
   • We require the use of a trackable mail service; we are not responsible for lost or missing packages.
   • Important: Please do not send a return without the address confirmation from our customer service representative, it is subject to change.

     Our default return address is the following: 

3. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment, or if applicable, a replacement order will be shipped within 5 business days.

REFUNDS

Refund Method:

• Refunds will be processed to the original payment method.

Processing Time:

• Once we receive the returned order, the refund will be processed within 5 business days.

Notification:

• Customers will be updated on the status of their return and refund via email.

EXCHANGES

• In case you wish to exchange your product due to a sizing or color issue, we will re-ship/exchange your order.
• The same conditions and process apply to returns (detailed above).

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, you may return it following the standard return process. Upon receipt and verification of the issue, you will either be sent a replacement item or receive a refund.

Size, Color, or Preference Issues:

• Exchange or Store Credit: For items where the issue is related to size, color, or personal preference, you will have the option to either receive a replacement item or be refunded in the form of store credit.

Shipping Costs:

• Responsibility for Shipping Costs: The customer is responsible for covering the shipping costs for returning items.

Non-Returnable Items:

• Exclusions: Items purchased during holiday sales, Black Friday sales, and clearance sales may not be eligible for return or refund.

• For hygiene and safety reasons, thongs cannot be returned or exchanged once purchased.

Order Cancellation:

• Cancellation Terms: Orders can only be canceled before they have been processed. Once an order has been processed and/or shipped, it cannot be canceled.
• Cancellation Fee: A 15% cancellation fee will be applied to orders canceled before processing to cover restocking fees and credit card charges.